YOU Broadband: Plan, Registration, Important Documents & Customer Care

YOU Broadband: Plan, Registration, Important Documents & Customer Care

Established in 2001 under the name Iqara Broadband by British Gas and now a subsidiary of Vodafone Idea Limited, You Broadband has continually evolved to meet the ever-growing demands of the digital age. Boasting an extensive network spanning over 3000 kilometers of optic fiber cable and an additional 17000 kilometers of last-mile coaxial cable, the company ensures seamless connectivity across its operational cities.

YOU Broadband: Plan, Registration, Important Documents & Customer Care

With its commitment to customer satisfaction and robust infrastructure, You Broadband remains the preferred choice for those seeking lightning-fast internet services with unparalleled benefits. Your broadband stands at the forefront of the internet service provider (ISP) industry, offering cutting-edge broadband services renowned for their high speed and reliability. As the first ISO-accredited broadband service provider and a grade ‘A’ ISP. You Broadband sets the standard for excellence in connectivity solutions. With a focus on leveraging innovative technology and providing exceptional customer support, You Broadband has earned the trust of residential and business users alike.

YOU Broadband Plans: Home & Business

YOU Broadband is a prominent internet service provider offering high-speed broadband plans across multiple cities in India, including Ahmedabad, Surat, Pune, Vadodara, Vizag, Bangalore, Hyderabad, Mumbai, Navi Mumbai, Thane, Powai, Chennai, Nasik, Aurangabad, Nagpur, and Rajkot. The broadband plans vary in terms of validity, price, and internet speed, catering to the diverse needs of households, small to medium-sized businesses, and large corporations.

The plans typically offer unlimited data with a monthly cap of 3.5 TB and a maximum internet speed ranging from 30 Mbps to 350 Mbps, depending on the city and plan chosen. Prices start from as low as Rs. 472 for a 30-day plan with a 40 Mbps speed, while the highest-priced plan can go up to Rs. 14244 for a 380-day plan with a 350 Mbps speed. These plans ensure seamless online experiences for users, with options suitable for both basic internet usage and heavy data consumption.

With its ISO accreditation and commitment to leveraging cutting-edge technologies, YOU Broadband stands out as a reliable choice for those seeking high-quality internet services in various cities across India, providing competitive options in terms of both affordability and performance.

Also Read: RailWire Broadband Plans – Installation Charges | Features

New YOU Broadband Connection Registration

To apply for a new YOU Broadband connection, you have two convenient options: through the website or the YOU Broadband mobile app.


  • Go to You Broadband Official Website
  • Click on “Apply for New Connection.”
  • Fill in your Name, Mobile number, Email Id, City, Area, Building, and Address.
  • Enter the Captcha and click submit.

Mobile App:

  • On the Homepage of the YOU Broadband Mobile app, click on the “New Connection” tab.
  • Select your city and area, then click on “Check Availability.”
  • Upon receiving a pop-up message confirming availability, touch “Continue” to proceed.
  • Fill in your Name, Address, Email Id, and Mobile number, then click submit.

Essential Documents Required For YOU Broadband Connection

During installation, you will be required to submit the following documents to enable service activation:

Address Proof: Provide a photocopy of ANY ONE of the following:

  • Ration card
  • Latest society or water bill
  • Latest MTNL bill
  • Property tax or IT returns
  • Latest paid bill of another operator

Photo Identity: Submit a photocopy of ANY ONE of the following:

  • Passport
  • Voter’s ID card
  • Driving license
  • Company or College ID (current session)
  • PAN card

If the billing address is an office address:

  • Proof of Address of existing company
  • NOC from the company
  • One recent passport size colored photo

YOU Broadband Installation Charges

Installation charges for the service vary depending on the validity of the selected plan. Currently, there are no installation charges for 6-month and 12-month plans. However, for other durations:

  • Plan for 3 to 4 months: Rs 349 (Rs 300 if done online)
  • Plan for 1 to 2 months: Rs 650

In addition to the plan and installation costs, there will be a refundable deposit of either Rs 1000, Rs 1500, or Rs 2000, depending on the network availability in your area. This deposit is applicable for both online and offline payments.

Simple Ways To Pay Broadband Connection Bill

To pay or recharge your YOU wireless broadband bill, you have three handy options:

Online Payment:

  • Visit YOU Broadband website and sign in to your account.
  • Select ‘Renew Now’ and then proceed to the payment gateway.
  • Select Net Banking/Credit Card and complete the purchase.

Mobile Application:

  • Open the Mobile app and navigate to the My Accounts menu.
  • Choose ‘Upgrade My Account’ or ‘Renew This Package’.
  • To complete the online payment, simply follow the directions.

Offline Payments:

  • Please contact the call center for your location.
  • Arrange for an offline account renewal with cash or a cheque.
  • Within 48 hours, a management executive will pick up the payment at your convenience.

Process To Renew Existing YOU Broadband Plan

To ensure uninterrupted service, YOU Broadband advises renewing your account when it approaches the data limit or service validity. YOU Broadband will notify you via SMS, email, or phone call as you near the threshold, facilitating service renewal. For online payment renewal using various methods such as net banking, credit card (Master/Visa), debit card, wallet cash cards, or IMPS, follow these steps:

Visit YOU Broadband Website:

  • Go to YOU Broadband to initiate the renewal process.
  • Login to Your Account:
  • Click on “My Account” and log in using your username and password.

Select Renew Now:

  • After logging in, select the “Renew Now” option to proceed with the renewal process.

Choose Payment Method:

  • Opt for net banking, credit card, or any other preferred payment method. Enter the payment gateway details and proceed with the transaction.

By following these steps, you can easily renew your YOU Broadband service online, ensuring continued access to high-speed internet without interruption.

Also Read: Complete Guide To Purchase SATA Cables – Details, Specifications & Benefits

Customer Care Details

To contact YOU Broadband customer care for help or questions about your broadband connection, go to their website and discover the proper contact information based on your region. Toll-free lines are provided for several cities throughout India. You can contact customer service via phone, email and WhatsApp for cities like  Ahmedabad, Aurangabad, Bangalore, Chennai, Hyderabad, Kakinada, Nagpur, Nashik, Navi Mumbai, Navsari, Pune, Rajkot, Surat, Thane, Vadodara, Valsad, Vapi and Vijayawada. Some details are listed below:

  • Visakhapatnam: 91212 91212 / 1800121222
  • Mumbai (Registered Office): BOARD LINE +91 95940 04000
  • Fax +91 22 2482 0096
  • Email: [email protected]

Deactivate YOU Broadband Connection

  • To cancel or terminate your YOU Broadband account, submit a disconnection request by phone or email to YOU Customer Care
  • Visit the YOU Broadband website to get contact information for starting the disconnecting procedure.
  • If you decide to cancel your subscription after activation, you can get a refund by submitting a disconnection request via phone or email.
  • Follow the instructions on the YOU Broadband website or call customer service for help with the disconnecting process.
  • When submitting a disconnection request, ensure that you include all relevant account information and reasons for termination.
  • Refunds for unused service may be granted upon the successful processing of the disconnection request.

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About Priya Sharma

Priya Sharma is a skilled content writer based in Vadodara, Gujarat, brings forth more than 2 years of practical expertise in creating engaging content. With a focus on SEO, Priya adaptable writing abilities span various domains such as marketing, social media, news analysis, and technology.

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