Hathway Broadband: Plans, New Registration, Documents & Customer Care

Hathway Broadband: Plans, New Registration, Documents & Customer Care

Hathway Cable & Datacom Limited is a leading Multi-System Operator (MSO) and cable broadband provider in India, founded in 1999 and based in Mumbai. Offering plans ranging from Rs.499 to Rs.999, Hathway employs fiber optic and cable technologies for internet connectivity across 21 cities, including Pune, Chennai, and Bangalore.

Hathway Broadband: Plans, New Registration, Documents & Customer Care

Services include broadband, digital cable TV, and related offerings. Benefits for subscribers include fast Wi-Fi, support for multiple devices, minimum speeds of 50 Mbps, and 24/7 customer service. There are no monthly rentals or installation charges for Wi-Fi routers, and exclusive deals offer speeds up to 50 Mbps. Hathway competes with industry giants like Tikona, Airtel Broadband, Jio Fiber, and Act Fibernet, known for its reliability and speed. For a dependable and swift internet connection, Hathway Broadband is a top choice, ensuring quality service and customer satisfaction.

Hathway Broadband Plans: Home & Business

Hathway ensures reliable and efficient broadband services. Among the various cities it serves, Hathway Broadband in Chennai particularly shines as one of the most popular choices among users.

  • Subscribers benefit from faster Wi-Fi connectivity at home and seamless operations for businesses via corporate LAN setups.
  • Guaranteed minimum speed of 50 Mbps for smooth surfing, streaming, and sharing across multiple devices.
    24*7 customer service for prompt assistance and support.
  • Subscribers receive a complimentary Wi-Fi router, eliminating upfront installation charges and monthly rentals.
  • Broadband plans range from 50 Mbps to 500 Mbps, catering to diverse user requirements.
  • Advantages include unlimited data options, affordable pricing, and attractive offers like free months on annual subscriptions.
  • Promised committed speed of 300 Mbps ensures consistent and uninterrupted internet access.
  • Competitive recharge plans tailored to meet specific regional demands in cities like Delhi, Bangalore, Chennai, Pune, Mumbai, Hyderabad, Kolkata, and others.
  • Offers access to OTT platforms at discounted rates, free routers, and special promotional offers like paying for 11 months and getting the 12th month free.
  • Hathway’s customer-centric approach has contributed to its reputation as a preferred broadband provider.

New Hathway Broadband Connection Registration

  • Visit Hathway Broadband Website: Navigate to the official Hathway Broadband website to begin the process.
  • Check Availability: Enter your PIN code on the website to confirm service availability in your area.
  • Select a Plan: Choose a suitable recharge plan from the available options based on your requirements.
  • Fill Registration Form: Complete the registration form with your personal details like name, email, mobile number, and address.
  • Verify Details: Provide valid ID proof and address proof either by uploading documents online or sharing them with the Hathway representative.
  • Schedule Visit: Arrange a visit by a Hathway Broadband representative to install the connection and necessary equipment at your premises.
  • Make Payment: After installation, proceed to make payment for the selected plan and any applicable installation charges.

Also Read: Hathway Broadband Reviews (Detailed)


  • Contact Customer Care: Call the Hathway broadband customer care number to inquire about and initiate the new connection process.
  • Visit Service Centers: Visit any Hathway Broadband service center in your vicinity to book a new connection in person.

Essential Documents Required For Hathway Broadband Connection

You can effortlessly initiate the application process for a new fiber broadband connection for your residence due to the minimal documentation required. The essentials include:

Identification Card:

  • Permanent Account Number (PAN)
  • Aadhaar Card
  • Ration Card
  • Passport Size Photographs

Proof of Residence:

  • Voter’s Card
  • Electricity Bill
  • Telephone Bill
  • Passport
  • Driving License

Hathway Broadband Installation Charges

Hathway Broadband installation charges may vary depending on factors such as location, current promotions, and the specific plan you choose. Typically, installation charges cover the setup of equipment, wiring, and activation of services. However, to obtain the most accurate information regarding installation charges for your area and chosen plan, it is recommended to directly contact Hathway Broadband’s customer service or visit their official website. They can provide you with detailed information about any potential installation fees associated with your subscription.

Check Existing Hathway Broadband Plan Data Usage

To check your data balance in Hathway Broadband, you have a few options:

  • Access the Hathway Broadband web portal and log in to your account. Once logged in, navigate to the ‘Account Summary’ or ‘Data Usage’ section on the dashboard to view your data balance.
  • Alternatively, you can use the Hathway Self-Care App. Simply download and install the app on your mobile device, log in to your Hathway Broadband account, and check your data balance on the dashboard within the app.

If you encounter any difficulties checking your data balance or have other queries related to your account, don’t hesitate to contact Hathway Broadband customer care for assistance.

Simple Ways To Pay Hathway Broadband Connection Bill

  • Visit Hathway Broadband Website: Go to the official Hathway Broadband website.
  • Click on ‘Quick Pay’: Locate the ‘Quick Pay’ option on the homepage and click to proceed.
  • Enter Account Details: Input your account number, registered mobile number, and the desired payment amount.
  • Choose Payment Method: Select your preferred payment method, such as net banking, debit card, credit card, UPI, etc.
  • Complete Payment: Follow the instructions provided for your chosen payment method and complete the payment process.


  • Third-Party Payment Platforms: Use popular platforms like Paytm, PhonePe, or Google Pay to make your Hathway Broadband bill payment. Select Hathway Broadband, input your account details and payment amount, and finalize the transaction.
  • Offline Channels: Visit a Hathway Broadband office or authorized service center to pay in person with cash or through a demand draft.

Also Read: Hathway Now Offering Up to 300 Mbps Speed in Mumbai {GPON Technology}

Process To Renew Existing Hathway Broadband Plan

If you already have an existing broadband connection and wish to renew or change your current plan, follow these steps:

Submit a Switching Request to Your Internet Service Provider (ISP):

  • Contact your current ISP and inform them about your intention to switch or renew your broadband plan.
  • Request details on available plans and any renewal offers they might have.
  • Follow their specific procedure for plan renewal or switching, which may involve filling out a form or providing necessary information over the phone or through their website portal.

Hathway FiberMAX Subscription:

  • Visit Hathway FiberMAX’s subscription page
  • Navigate through the options to find the plan that suits your needs.
  • Follow the instructions provided on the website to subscribe to a new broadband plan.

Contact Hathway’s Service Center:

  • Alternatively, you can directly contact Hathway’s service center via phone.
  • Call their customer service number and inquire about the process to renew or change your broadband plan.
  • Provide necessary details such as your account information and desired plan changes as instructed by the service representative.

By following these step-by-step guidelines, you can easily renew or switch your existing broadband plan through different platforms, ensuring a seamless transition or upgrade to your internet services.

Customer Care Details

Hathway Broadband prides itself on providing personalized customer care, ensuring each customer receives equal importance. With a commitment to satisfaction, they offer round-the-clock customer support services. For assistance with broadband-related inquiries or resolving challenges such as managing Wi-Fi users, understanding FUP policies, or addressing account issues, customers can reach out via email at [email protected]. Alternatively, customers facing connectivity issues or seeking immediate assistance can contact the Hathway Broadband Customer Care numbers provided below:

  • Mumbai: 022- 68768200, 1800 419 3114
  • Delhi: 9167114444, 022-43764600, 1800 419 3114
  • Kolkata: 033-40302444, 1800 419 3114
  • Chennai: 044-40284028, 1800 419 3114
  • Bangalore: 080-40161616, 1800 419 3114

Deactivate Hathway Broadband Connection

To Deactivate your Hathway Broadband Connection:

  • Call Customer Care: Dial the toll-free number 1800 419 3114 or email [email protected] to reach Hathway Broadband customer care.
  • Request Disconnection: Inform the customer care representative about your decision to terminate the connection.
  • Provide Account Details: Furnish necessary account details such as account number, registered mobile number, and email address.
  • Settle Dues: Ensure all pending bills or dues are cleared before proceeding with disconnection.
  • Schedule Disconnection: Coordinate with the representative to schedule the disconnection process.
  • Obtain Confirmation: Once disconnection is completed, request confirmation from the representative and obtain a disconnection receipt for documentations.

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About Priya Sharma

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