Guide To Fix HBO Max App Not Working Issue

Guide To Fix HBO Max App Not Working Issue

HBO Max is becoming a popular streaming application worldwide. It was launched in the US Market in May 2020. One can stream any show because of its huge TV network spread all across the world. Just like Netflix, HBO Max also streams titles that are originally produced on its end. You can access HBO Max either via any web browser such as Chrome, Firefox, etc. or from the app itself. Although, a few users are facing a few issues in the app such as the ‘HBO Max app not working’. The possible reasons can be a poor network connection, corrupted files of the app, issues with the server, etc. If you are on the list of such users, you have landed the best site where you can find out the best fixes to resolve the problem w.r.t HBO Max.

Guide To Fix HBO Max App Not Working Issue

Method 1: Check HBO Max App Status

Just like other streaming platforms, to access HBO Max, the status should be online. Although the inevitable network connection can be a cause of the issue of the ‘HBO Max app not working’. So first you need to check if the services of HBO Max are running appropriately. If HBO Max is offline, then there’s no need to fix the device or network. To check the status of the HBO Max app, either you can download ‘DownDetector’ or search for the status from Google by typing ‘HBO Max Down’ in the search bar.

Method 2: Restart HBO Max App

To fix any issue regarding the software, simply go for the option of restarting. Either you can restart the app or the device itself. Although, we prefer you restart the app because maybe the problem lies in the app only. To restart the application follow the steps mentioned below :

  • Step 1: Close the application of HBO Max and remove it from the recently used list as well.
  • Step 2: Now relaunch the HBO Max on your device and check if there’s any problem while streaming any show.

Method 3: Ensure Strong Network Connection

The main reason why the HBO Max app is not working is a poor network connection. If you are streaming HBO Max using Wi-Fi, check if the signals are strong enough to stream videos. To troubleshoot the network connection, you can stream HBO Max on any other device. If you are facing the same issue that means you have a poor network connection. Reboot the modem or router by switching it off for a few minutes and then switching it on again. Check if the problem persists. If yes, contact your ISP so that this problem can be fixed as soon as possible.

Also Read: Streaming Services Alert: What Channel Is HBO Max On DirecTV?

Method 4: Clear Cache Of HBO Max App

Even after maintaining a strong internet connection, the HBO Max app is not working appropriately, then the problem might be in the software of the app. Restart the device or the app and check if the issue got fixed. If not, you need to remove the corrupted files of the app by clearing its cache. Follow the steps mentioned below to clear the cache of the HBO Max app:

  • Step 1: Bring on the HBO Max app on the home screen of your device.
  • Step 2: Press on the app until the option of ‘App info’ appears. Tap on it.
  • Step 3: Visit the ‘Storage tab’.
  • Step 4: Choose the option of ‘Clear Cache’.
  • Step 5: Restart the device and see if you fixed the problem.

Method 5: Fix Occasional Video & Audio Problem

If there is a glitch while playing the audio or video in the HBO Max app, a poor network connection can be the real cause. Test the video and audio quality by streaming videos on other applications such as Netflix, Amazon prime, YouTube, etc. If you are facing the same difficulty the problem lies in your device itself and not in the HBO Max specifically. To fix this problem, maintain a proper internet connection. The speed of the internet should be so fast that it can stream high-quality video. To test the speed of the internet, use ‘’ or any other Internet Speed test from Google. For watching any video of the standard definition, the speed should be up to 3 Mbps.

Also Read: Disney Hotstar & Its VIP+ Premium Features | Device Restrictions


If your HBO Max app is not working appropriately, before jumping into any fix firstly look out for the possible reason. If the reason is not known, applying random solutions is not worth it. As soon as you get the reason, try the fixes that we have explained properly. We are sure that afterwards, you won’t find any trouble accessing the app and streaming your favorite show

About Shalini taragi

Shalini is a confident writer who exhibits the ability to work in any situation with a good level of concentration. She is filled with curiosity to explore new things in the field of content writing and loves to curate meaningful content which is beneficial for the users.

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