Launched on 12th November 2019, Disney Plus Hotstar is a popular streaming service where users can watch different types of movies, web series, cricket matches of their choice. It’s available in various countries for free, and if required, one can also take a subscription package to view premium content on this application. The popularity of Disney Plus is insane, and its collaboration with Marvel & Star Wars has made it a global name.
Although Disney Plus has garnered a huge audience base & offers an amazing bunch of HD content to users, it still lags in some places due to technical errors. In the past, users had faced ‘Disney Plus Won’t Load Issue’ which was quite frustrating for them to see this message again and again. However, the fixes for the same were later advised to the users to resolve this problem.
If we talk about the current situation, then users have reported that they’re constantly facing “Disney Plus Error Code 42” along with a message which reads, “We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again. This message is certainly displayed when one uses a poor internet connection, if the server is down or if the particular device is not compatible.
If you’re someone who’s going through Disney Plus Error Code 42 and want to watch your preferred shows as soon as possible, then keep reading this article, where we’ve got all the prominent solutions covered to fix this issue.
Also Read: Disney Hotstar & Its VIP+ Premium Features | Device Restrictions
Uninstall & Download Updated Disney Plus App
The foremost suggestion to resolve Disney Plus Error Code 42 from our side would be uninstalling the application and then reinstalling it again. It’s asserted as a quick solution and works 100% for the users.
Once you uninstall the Disney Plus app, install it again from the Play Store or App Store on your device and log in via your registered number. Start watching anything to examine whether the issue has been eliminated from the app or not. As said, higher chances are that it’ll definitely work.
|Note: If you don’t want to uninstall the app, then simply update it from the Google Play Store or App Store.|
Check If Disney Plus Server Is Down
If you tried reinstalling the app, but it didn’t work out, then the problem lies in the server. It’s a network dysfunctionality, and many social giants such as Facebook, Instagram, WhatsApp, including Disney Plus have faced it. Sadly, there’s nothing you can do about it except waiting until the server gets back to its normal state.
In addition, if you want to verify whether the server is actually down or not, then use websites like Downdetector or Isitdownrightnow for confirmation. Here’s how you can keep a knack on the Disney Plus Server via Downdetector:
- Step 1: Visit the official website of Downdetector
- Step 2: Type Disney+ in the search bar. If the message “User reports indicate no current problems at Disney+” is visible on the screen, then the server is not facing an outage & the error is due to some other reason
Troubleshoot Your Internet Connection
If the server is working fine, then the problem is with your internet connection, whether it’s mobile data, WiFi, or hotspot. Most of the time, streaming via mobile hotspots is the major reason for such issues, as when two or more people are using the data, the connection works very slowly. To find whether the internet connection you’re connected to is strong or not, visit Fast.com and you’ll get accurate results about your internet speed & stability. You can also try switching off your mobile data and turning it on again & check whether the error still persists on Disney+ or not.
|Note: 5 Mbps is the relevant internet speed that is necessary for seamlessly streaming on Disney+ without any major issues.|
Try Restarting Your Device
It’s the masterstroke technique to get rid of all sorts of technical issues, whether your device is working slowly, if the camera is not working, or if there’s some issue with your phone settings. Everything gets fixed once you restart the device. Although, the techniques differ if you’re using a Roku & if you’re using a smartphone, PC, or tablet.
- For Roku Users: Unplug the Roku device & then plug it back in after two minutes
- For Other Devices: Switch off your device and restart it for a faster solution
Clear Unwanted Data & Cache
The usage of multiple apps on your smartphone or tablet leads to the accumulation of excessive data, which disturbs the functioning of the device. This eventually leads to errors such as Disney Plus Error Code 42 on Disney Plus & flaws on other apps too. To remove this glitch from the system, you’ve to clear the cache, after which you’ll not be seeing this message. The steps to clear the cache are quite straightforward. However, iOS users have to completely delete the app as there’s no option of clearing the cache. Follow the steps mentioned below to clean data & cache on your Android device:
- Step 1: Tap on the Disney Plus icon from the Home Screen
- Step 2: Click on the App Info. The App info screen will open in front of you
- Step 3: Click on the Storage usage option
- Step 4: Tap on the Clear Data option. A prompt message will appear on the screen with two options ‘Cancel’ & ‘Ok’
- Step 5: Click on the ‘Ok’ option to erase all the app data from your device
- Step 6: You’ve to now click on Clear Cache, and voila, it’s done. Lastly, log in again & see if there are any improvements in the app
|Note: If you’re streaming on a web version, then you’ve go to the History to clear all the cookies, data & cache from your device|
Reset Your Wi-Fi Router & Modem Settings
Though Wi-Fi networks are strong, they can still impact your online streaming service. The ultimate solution to fix it is power cycling your Wi-Fi Router & Modem for a period of approximately 30 seconds. Here’s how you can reset the Wi-Fi by following these steps:
- Step 1: You’ve to first check if there’s any firmware update available on your router. If it’s, then install it
- Step 2: To proceed further, examine the DNS Server Settings of the Wi-Fi router & if the problem still occurs, then tap on the power button & switch off the Wi-Fi router
- Step 3: Now, detach the Wi-Fi router cable and wait for 30 seconds
- Step 4: Plugin the Wi-Fi router & let the internet connection start again. Try streaming on Disney Plus once everything the connection seems feasible
Turn Off Your VPN Or Switch To Another One
VPN (Virtual Private Networks) do offer a secure standby while you’re surfing online, but at times they don’t function well, which leads to interruptions & unavoidable errors. One such error which users face is Disney Plus Error Code 42 while using the VPN. To avoid this issue, turn off the VPN & then stream on Disney+ for a smoother experience. Even if you want to use a VPN, then go for Pure VPN as it does a 2-in-1 job, i.e., provides stable internet connection and protection together.
Also Read: Guide To Fix HBO Max App Not Working Issue
Stream Disney Plus On Another Device
According to our observations, sometimes the solution to the problem is not too tedious but simple. Yes, you’ve heard it right. Just signing out from your device and logging into another device to stream a show or a movie might fix your problem quickly.
Alternative Solution: If you don’t want to login into another device, then try signing out from your device and logging in again to see the magic. For most devices, it works, and the process to log out is also extremely basic.
- Step 1: Open the Disney Plus app
- Step 2: Choose the Account icon
- Step 3: Tap on the Logout option & then you’ll be logged out from your device
- Step 4: Lastly, log in again using your valid credentials & check the current status of the Disney Plus Error Code 42, whether it’s still there or not
Deactivate Web Browser Extension
It’s quite evident that extensions do provide beneficial features to PC, tablet, or laptop users, but what they bring along with them is also a certain set of technical disadvantages which create a defect in the system. If you’re regularly facing difficulty in streaming on Disney+, then this is another problem that needs to be fixed at the earliest.
What you can do is disable all the extensions and then stream Disney+ on your device. To disable the extensions, kindly go through the steps mentioned below:
- Step 1: Open any browser (Google Chrome, Mozilla, Firefox, or Internet Explorer)
- Step 2: Tap on the ‘Option’ icon located just parallel to the ‘Profile’ icon
- Step 3: Tap on the ‘Settings’ option & gain access to the ‘Extensions’ tab
- Step 4: The final step requires turning off all your extensions & irrelevant add ons which are installed on your device’s browser
Contact Disney Plus Help Centre
If none of the above methods work out for you, then the last option is to reach out to the Disney+ Help Centre for better assistance. You can connect with Disney Plus Customer Service, state your problem in detail, and they’ll guide you in the best possible manner to resolve it. For verification, they’ll ask you for your account details, the error code which is being shown on your device’s screen, and the device information on which you’re using the service. This would also help them to analyze your problem thoroughly to fetch out reliable solutions to resolve the issue.
|Quick Update: Such technical errors occur on multiple devices starting from Roku TV, Android or iOS smartphones, Amazon Fire Stick, LED Televisions, Windows 10 & 11 Laptops & Tablets, Gaming Consoles, etc.|
Also Read: How To Stream Disney Plus Favourite Show On Discord
In a generation where binge-watching movies & shows have become a leading trend, it’s compulsory to make sure that users don’t face technical errors which hamper their experience. Disney Plus Hotstar is one such app that streams new releases every now & then, and the occurrence of such errors creates a hurdle in user experience. Henceforth, we advise you to try these solutions if you’re frequently coming across Disney Plus Error Code 42 & get rid of it instantly, after which you can continue watching your favorite shows online.
Frequently Asked Questions (FAQs)
Q) What types of subscription plans are available on Disney Plus?
Ans: There are three plans priced at Rs 299 per month, Rs 899 per year & Rs 1499 per year, respectively. Depending on the price, specific facilities are offered, such as how many devices you can steam, what’s the video, and audio quality, etc.
Q) Can I watch shows on Disney Plus for free?
Ans: You can stream on Disney Plus for free but will not have access to the super exclusive content. The nominal shows, old movies, and cartoons are available to watch for free. Rest, if you’re willing to watch a new movie or the latest web series, you must purchase a subscription that is available in different price categories.